The fuse 5-Star Return Policy
For Items purchased at retail outlets –
Refunds - fuse
is a wholly-owned brand of Fonegear, LLC. If you wish to return or
exchange a working fuse or Fonegear product that you have purchased from a
retailer other than
www.fuseplusyou.com, please consult that retailer's return and exchange
Except Dog & Bone Items! Please contact us at 877-366-3432 or email firstname.lastname@example.org with any issues regarding your Dog and Bone item. Do not return to the retailer, we will handle all returns and exchanges.
Exchanges - For
your convenience, fuse is happy to assist with any product returns or
exchanges. Please see our return policy and procedures below.
Items purchased from www.fuseplusyou.com – Any item purchased on our website may be returned within 30
days of purchase. To arrange a refund or exchange, please call toll free at
877-FONEGEAR (877-366-3432) Monday-Friday 9:00 am to 5:00 pm Eastern Standard
You will be issued a return authorization and information on how to return your
product. If your item was purchased within 30-day you may be eligible for
a refund. Please download our
Product Return Form and send back with your returns.
If you have purchased a fuse
accessory that is defective in material or workmanship, please see the warranty
information below for instructions on obtaining a replacement product.
One year and limited lifetime warranty does not
cover any type of misuse, abuse and modifications. Warranty also does not cover
wear and tear.
(Wear and tear: considered as stress to a product by or in the course
of normal, everyday use.)
Refunds – If you are
attempting to return your product within 30-day of the original transaction you
may be eligible for a refund. Please note that return shipping charges
Electronic Products = 1-YEAR WARRANTY -
Fonegear, LLC will replace
non-electronic fuse or Fonegear products free of charge if they prove to be
defective in material or workmanship.
Electronic Products = LIMITED
Fonegear, LLC will replace any fuse
or Fonegear Bluetooth or other electronic products free of charge within 90
days of purchase if it proves to be defective in material or workmanship.
Making a Warranty Claim –
To obtain warranty service, complete
and submit the electronic RMA form below. From there, package and ship the defective
2139 Austin Avenue
Rochester Hills, MI 48309
You are responsible for paying return
postage. Fonegear will pay return shipping to your address for any replacement
For more information call toll free
at 877-FONEGEAR (877-366-3432) Monday-Friday 9:00 am to 5:00 pm Eastern
Standard Time or
Discontinued Products –
If the product you purchased in
longer available, we will offer you a similar product or an item for an
alternate device of equal or greater value.